Membership Agreement

1. Parties and Subject of the Agreement

This agreement is concluded between Orven Enerji Limited Şirketi, whose details appear below, and the user who becomes a member of the site, to set out the terms for use of the membership account.

• The member is the natural or legal person who registers on the site and confirms this agreement electronically.
• This agreement does not govern product sales. When you place an order, the Distance Sales Agreement and the Pre-Contractual Information Form also apply.

2. Membership Conditions

• Membership is free and becoming a member creates no obligation to purchase.
• Legal capacity is required to become a member. Persons under eighteen may not become members without the consent of their legal representative.
• The details given at registration must be accurate, current and complete. If your details change, you are expected to update them from your account.
• As a rule one person opens one account. An account may not be opened using another person’s identity or contact details.
• Membership is formed by ticking the confirmation box on the registration form and completing the registration.

3. Account Security

• You are responsible for the confidentiality and security of your password; do not share it with third parties.
• Transactions made through your account are deemed to be yours. If you notice unauthorised use, notify us immediately.
• Log out when you finish on shared or public devices.
• Orven will never ask for your password by e-mail or phone. If you receive such a request, do not reply and let us know.
• Our recommendations on account security are on the Privacy and Security page.

4. Member’s Obligations

• To use the site in accordance with the legislation in force and this agreement.
• To be responsible for the accuracy of the details provided.
• Not to act in a way that infringes the rights of others.
• To avoid actions that would damage or overload the site infrastructure.
• Not to transfer the account to anyone else or allow others to use it.

5. Orven’s Obligations

• To provide the membership service within the framework set out in this agreement.
• To process and protect personal data in accordance with the KVKK.
• To give advance notice of planned maintenance and outages as far as possible.
• To assess requests and complaints relating to the membership account.

6. Prohibited Uses

The following conduct breaches this agreement and may result in the suspension or termination of membership.

• Sharing unlawful, misleading or threatening content, or content that infringes the rights of others.
• Attempting to access another person’s account without permission, or using their identity details.
• Uploading malicious software to the site or attempting to bypass security measures.
• Bulk-scraping data with automated tools or subjecting the system to abnormal load.
• Copying, reproducing or commercially using site content without permission.
• Placing fake orders or abusing campaigns.

7. User Content

If you share comments, reviews or images on the site, the following conditions apply.

• You declare that the content you share is yours or that you have the right to share it.
• You are responsible for your content; Orven is not obliged to review content in advance.
• Content that is unlawful or contrary to this agreement may be removed upon notification or on our own initiative.
• Orven has the right to use the content you share on the site and for promotional purposes; the content is removed at your request.

8. Intellectual Property

• The site design, texts, images, software, trade marks and logos belong to Orven or its licensors.
• These elements may not be copied, reproduced, distributed or used commercially without written permission.
• Membership does not confer any ownership right over the site content; it provides only limited access for personal use.

9. Service Continuity and Changes

• Orven reserves the right to develop, change or discontinue the site and its membership features.
• The service may be temporarily interrupted for maintenance, updates or technical necessity.
• In cases of force majeure, Orven cannot be held liable for loss arising from the interruption.
• Members are informed if a material change is made to the membership features.

10. Termination of Membership

• You may terminate your membership at any time, without giving a reason.
• You can send your account deletion request from the relevant section of your account or to info@orvenenerji.com.
• Orven may suspend or terminate membership in the event of a breach of this agreement; advance notice is given where possible.
• Termination of membership does not result in the deletion of records that must be retained by law. Order and invoice records are kept for the statutory periods.
• Even if membership ends, the rights and obligations relating to orders placed before termination remain valid.

11. Protection of Personal Data

Personal data processed during membership is processed and protected under Law No. 6698.

• Membership data is processed on the legal ground of performance of a contract, for creating and managing the account and for support processes.
• Commercial electronic messages are sent only on the basis of the separate explicit consent you give, and you may withdraw that consent at any time.
• The purposes of processing, transfers, retention periods and your rights are explained in the KVKK Privacy Notice .

12. Limitation of Liability

Save for mandatory provisions of law, the following limitations apply.

• Orven is not liable for loss arising from the member’s use of the site in breach of this agreement.
• Orven cannot be held liable for the content of third-party links on the site.
• Indirect losses, loss of profit and data loss are outside the scope of liability.
• These limitations do not remove the consumer’s statutory rights.

13. Changes to the Agreement

• Orven may amend this agreement; the current text is always published on this page.
• Members are informed by an appropriate method of material changes.
• Continuing to use the site after a change means you accept the current text. If you do not accept it, you may terminate your membership.

14. Resolution of Disputes and Entry into Force

• This agreement enters into force when the membership registration is completed and remains valid for as long as the membership continues.
• In disputes, a solution is sought first through our customer service channels.
• For consumer transactions, application may be made to the Consumer Arbitration Committees or the Consumer Courts. The monetary threshold for 2026 is TRY 186,000.
• Turkish law applies to this agreement. In cases that are not consumer transactions, the courts and enforcement offices of Ankara have jurisdiction.
• The invalidity of one provision of the agreement does not affect the others.

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