Orven Assurance
Warranty Certificate and Warranty Conditions
Warranty coverage from the delivery date, free additional warranty through product registration, how to request service, and your rights under Law No. 6502.
Summary
How does the warranty period start?
The warranty period starts on the date the product is delivered; unless the delivery date is documented separately, the date on the invoice applies. The statutory warranty period is 2 years. For portable power stations and Stack modules, registering the product adds a free 1-year additional warranty, bringing the total to 3 years. LFP batteries, solar panels and accessories are covered only by the 2-year statutory warranty.
What is covered?
Production and material-related malfunctions, functional losses that occur under normal use conditions.
What is excluded?
Unauthorised intervention, incorrect installation, external causes (liquid, fire, flood, lightning) and use contrary to the manual.
Required information for application
Invoice or sales date, serial number, problem description, and photos or video if possible.
Warranty Scope
within scope
- Production/manufacturing-related malfunctions
- Material and workmanship defects
- Functional losses occurring under normal use conditions
out of scope
- Unauthorized intervention, incorrect installation, non-standard connection
- External factors such as liquid, fire, flood, earthquake, lightning
- Use contrary to the user manual
- Product with serial number label removed or unreadable
Service and Application Process
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Collect information
Serial number, invoice date, error code if any, photo or video showing the moment of the problem.
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Fill out the service form
Service form Submit your request via.
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Preliminary assessment & orientation
The technical team evaluates your request and gets back to you.
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On-site service / workshop / parts replacement
Depending on the situation, on-site intervention, workshop service or parts replacement is planned.
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Posttest & information
After the procedure, a test is performed and you are informed.
Legal Framework
Your statutory rights under Consumer Protection Law No. 6502 are reserved. Neither the free additional warranty nor the commitments in this certificate can remove or narrow the consumer’s statutory rights. Where goods are defective you may choose free repair, replacement with a defect-free item, a price reduction proportionate to the defect, or a refund.
You reserve the right to apply for defective goods, right of withdrawal and other legal remedies as defined within the framework of the regulations and legislation. You can access official legislation texts through the Ministry of Commerce and relevant institutions.
Warranty Certificate (Print)
You can fill in the fields below and print them. The Print button prints only this document card.
Frequently Asked Questions
- When does the warranty start and how long does it last?
- The warranty period starts on the date the product is delivered; unless the delivery date is documented separately, the date on the invoice applies. The statutory warranty period is 2 years. For portable power stations and Stack modules, registering the product adds a free 1-year additional warranty, bringing the total to 3 years. LFP batteries, solar panels and accessories are covered only by the 2-year statutory warranty. The service life of the products is 10 years.
- Who should do the installation?
- For fixed systems connected to a distribution board, installation must be carried out by qualified persons and in line with regulations. Our authorised dealers or EPC teams provide this service.
- Is unauthorized intervention not warranted?
- Yes. Unauthorized opening, repair or modification will void warranty coverage.
- How long does the service take?
- Varies depending on demand type and stock status. After applying with the service form, you will be informed of the estimated time.
- Is the warranty extended for part replacement?
- It is evaluated according to legislation and service record. The warranty conditions applicable to the replaced part or product are communicated to you by the authorized service.
- What documents are required for a service request?
- Invoice or sales document, serial number and problem description are sufficient. Add error code or photo/video if possible.
