Create Service Request
Let us quickly understand your problem, record it and share the solution plan transparently.
If there is an immediate safety risk, turn off the device and contact us.
How Are We Moving Forward?
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Request is received
Your form is recorded; You can track it with your request number.
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preliminary evaluation
The technical team examines your information and determines the priority and solution.
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Remote control / video support
If necessary, remote diagnosis is made via application or video call.
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service plan
On-site intervention or workshop service is planned; You will be given date and process information.
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Posttest & information
After the procedure, a test is performed and you are informed.
Common situations
Scenarios such as BMS warning, error code, connection/communication problem, failure to activate during power outage. You can choose one of these categories when opening a request.
Before opening a request
Have the serial number, error code (if any), a photo or short video showing the moment of the problem and the installation date ready.
Warranty & service scope
Warranty period and conditions apply on a product-by-product basis. Paid service is offered for out-of-warranty malfunctions. For detail Warranty Policy See our page.
Response times
Requests are processed by prioritization. Initial response and planning time may vary depending on urgency level and workload; We will get back to you as soon as possible.
Checking the documents and warranty conditions before creating a fault report can solve the problem faster.
Service Request Form
Fields marked * are required.
