Pre-Contractual Information Form

1. What This Form Is

In distance sales the seller is obliged to inform the consumer on certain matters before the contract is concluded. This form is that information.

• The order cannot be completed without reading and confirming this form.
• Together with the Distance Sales Agreement , this form makes up the contract as a whole. In case of any conflict between them, the provision more favourable to the consumer applies.
• The product, quantity and amount specific to your order appear in the order summary and in your order confirmation e-mail.
• A copy of this form is sent to you with the order confirmation and is retained by the seller.

2. Seller Details

3. Essential Characteristics and Price of the Product

The essential characteristics of the product you order are shown on the relevant product page and in the order summary.

• The product name, model, capacity and technical specifications are on the product page.
• Quantity, unit price and the VAT-inclusive total are shown in the basket and the order summary.
• All prices are in Turkish lira and include VAT. The price valid on the site at the time of the order applies.
• There are no additional costs on top of the price; no shipping fee is charged.
• Campaigns and discount codes are limited to the announced period and stock.

4. Payment

• Payment is made using the payment methods offered on the site, with the method you select at the payment step.
• Your card details are not stored by the seller; payment transactions are handled through the infrastructure of a licensed payment institution.
• The order is processed once payment is confirmed.
• The invoice is issued according to the details you provide with the order and sent to your e-mail address as an e-archive invoice.

5. Delivery and Delivery Costs

• Delivery is made to the address you provide with the order and only within the borders of Türkiye.
• No shipping fee is charged; delivery costs are borne by the seller.
• The estimated delivery time including preparation is 3–5 business days; for large systems shipped on pallets it is 7–15 business days.
• The binding maximum period is set by legislation: the goods are delivered within 30 days at the latest from the conclusion of the contract.
• If this period is exceeded you may terminate the contract; in that case all payments collected are refunded within 14 days.

The full delivery conditions are on the Shipping and Delivery Policy page.

6. Right of Withdrawal

You may withdraw from the contract within 14 days of the date you receive the goods, without giving any reason and without paying a penalty.

• It is sufficient for the withdrawal notice to reach the seller before the 14-day period expires.
• You can send the notice by e-mail to info@orvenenerji.com or in writing to the seller’s address.
• A model withdrawal form you can copy and use is at the end of the Distance Sales Agreement page. Use of this form is not compulsory.
• If several products in a single order are delivered separately, the period runs from the delivery date of the last product.

7. Cases Where the Right of Withdrawal Cannot Be Used

Under the legislation, the right of withdrawal cannot be exercised in the following cases.

• Products prepared in line with your requests or personal needs.
• Products whose packaging has been opened and whose return is not suitable for health or hygiene reasons.
• Products that become mixed with other goods after delivery and cannot be separated.
• Services performed instantly in electronic form and intangible goods delivered instantly.
• Services whose performance has begun, with your consent, before the withdrawal period expires.
• Products whose price varies with fluctuations in financial markets and is outside the seller’s control.

For fixed energy storage systems installed by authorised teams, dismantling and returning the product after installation may not be technically possible. We recommend considering your right of withdrawal before installation.

8. Returns and Refunds

• After you send your withdrawal notice, you are given a return request number and shipping instructions.
• Send the product back to the seller within 10 days of the withdrawal notice.
• The product must be returned with its invoice and all accessories, undamaged apart from use required for ordinary inspection.
• The seller refunds all payments collected, including delivery costs, within 14 days at the latest from receipt of the withdrawal notice.
• The refund is made to the payment instrument used, in a single transaction.
• Any loss of value caused by use beyond ordinary inspection may be deducted from the refund.

9. Warranty and Service Life

• The statutory warranty period is 2 years. For portable power stations and Stack modules, registering the product adds a free 1-year additional warranty, bringing the total to 3 years. LFP batteries, solar panels and accessories are covered only by the 2-year statutory warranty.
• The service life of battery and energy storage products is 10 years; for other product groups the service life is stated in the product documentation. The seller is obliged to supply spare parts throughout the warranty period and the service life.
• Faults under warranty are repaired within 20 business days at the latest.
• The provisions on defective goods and the consumer’s rights of choice are reserved.

Scope, exclusions and the claim process are on the Warranty Policy page.

10. Complaints and Application Channels

• You can send your requests and complaints first to our customer service channels.
• For disputes that cannot be resolved, you may apply to the Consumer Arbitration Committees or the Consumer Courts.
• The monetary threshold for 2026 is TRY 186,000; disputes below this amount fall to the Provincial or District Consumer Arbitration Committees.
• The application is made to the arbitration committee at your place of residence or at the place where the consumer transaction took place.

11. Confirmation

Before completing the order you must confirm that you have read this form and accept its content.

• Confirmation is given by ticking the confirmation box on the order screen.
• Confirming the order creates an obligation to pay.
• With your confirmation the Distance Sales Agreement is also concluded; the two documents are valid together.

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